Refund Policy

1. Return Policy

At Birlas, we want you to be completely satisfied with your purchase. If you receive a damaged or defective product, please contact us within 7 days.

2. Eligibility for Returns

• Products must be in original condition
• Furniture with damage or marks cannot be returned
• Assembled items must be disassembled before return
• Return within 7 days of delivery

3. Non-Returnable Items

• Assembled and used furniture
• Damaged furniture due to customer handling
• Custom or made-to-order furniture
• Sale items

4. Refund Process

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds will be issued via the original payment method or store credit.

5. Exchange Policy

We offer exchanges for defective or incorrect items. Contact us within 7 days of purchase with your receipt.

6. Contact for Returns