Refund & Cancellation Policy

1. Overview

At Birla, we strive to provide exceptional IT services and maintain transparent business practices. This Refund and Cancellation Policy outlines the terms and conditions for refunds and project cancellations.

We understand that circumstances may change, and we are committed to handling refund requests fairly while protecting the interests of both our clients and our business.

2. Service Categories

Our refund policy varies based on the type of service provided by Birla:

3. Cancellation Policy

3.1 Project Planning Phase

3.2 Active Development Phase

3.3 Project Completion Phase

4. Refund Eligibility

4.1 Eligible Situations

Refunds may be considered in the following situations:

• Project cancellation during the planning phase
• Material breach of contract by Birla
• Failure to deliver agreed-upon functionality within reasonable timeframes
• Technical impossibility of project completion as originally scoped
• Mutual agreement to terminate the project

4.2 Non-Eligible Situations

Refunds will not be provided in the following cases:

• Change of mind after project commencement
• Client's inability to provide required materials or feedback
• Delays caused by client-side factors
• Changes in client's business requirements after project approval
• Dissatisfaction with delivered work that meets agreed specifications
• Third-party service failures beyond our control

5. Refund Process

5.1 How to Request a Refund

5.2 Refund Timeline

6. Refund Methods

Approved refunds will be processed using the following methods:

• Bank Transfer: Refunds will be transferred to the original bank account used for payment
• Original Payment Method: Where possible, refunds will be credited to the original payment method
• Processing Fees: Payment processing fees (typically 2-3%) may be deducted from refund amounts
• Currency: Refunds will be processed in the same currency as the original payment

7. Partial Refund Calculation

When partial refunds are applicable, Birla uses the following calculation method:

8. Special Circumstances

8.1 Emergency Situations

In case of genuine emergencies (medical, financial hardship, force majeure events), Birla may consider special accommodations on a case-by-case basis.

8.2 Subscription Services

For ongoing subscription services, cancellations can be made at any time with 30 days notice. No refunds will be provided for unused portions of prepaid subscription periods.

8.3 Maintenance and Support

Maintenance and support services are non-refundable once the service period begins. However, unused portions may be credited toward future services.

9. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter through the following steps:

1. Request a review by senior management
2. Engage in mediation if mutually agreed upon
3. Pursue resolution through appropriate legal channels if necessary

10. Modifications to This Policy

Birla reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Existing projects will be governed by the policy in effect at the time of project commencement.

11. Contact Information

For refund requests or questions about this policy, please contact Birla: